CUSTOMER SERVICE REPRESENTATIVE-FINANCE DEPT

CUSTOMER SERVICE REPRESENTATIVE

Finance Department
Supervisor: Revenue Administrator
Supervises: N/A
Beginning Pay: $15.658/ hr
Class Characteristics: Under general supervision, responds to all citizen inquiries concerning utility and tax billings; responsible for revenue collection, fiscal recordkeeping, issuance and collection of licenses, tax revenues, utility payments and various other city revenue payments.
General Duties and Responsibilities: Receives and processes various applications for new utility customers and information changes. Issues and collects licenses and permit fees, net profits, property and insurance premium taxes, deposits, and municipal utility bill payments. Processes orders for water to be turned on and off and completes waivers for out-of-town tap services. Collaborates with local service agencies and makes referrals for customers needing assistance. Researches and identifies payments and entries inaccurately applied or other discrepancies and makes adjustments. Assists with delinquent accounts by monitoring, making adjustments to accounts, and adding penalties/interest. Researches returned checks and mails correspondence to customer. Provides information to the public and assists with complaints on a variety of matters relating to various city accounts maintained. Enters and maintains up-to-date data in the computer system and produces routine and specialized reports. Processes HEX and DEX calculations from Property Valuation Administrator. Assists with annual fiscal audit as needed. Assists with clerical and administrative duties. Performs other related duties as assigned.

MINIMUM QUALIFICATIONS:
Training and Experience: Graduation from high school or equivalent with emphasis in business courses supplemented by 2 years related work experience.
Certification/Licensing Requirements: Must be bondable.
Overtime Provision: Non-Exempt.
Apply: A copy of high school diploma/ GED and valid driver’s license MUST accompany the application. Apply online at www.ashlandky.gov. NO FAXED OR EMAILED APPLICATIONS ACCEPTED.
Closing Date and Time: THURSDAY, November 10, 2022 at 12:00 P.M.

Equal Opportunity Employer